(DOUBLE) CA AB2880 Mandatory: Public Relations: Community & Client / Communication & its Importance (8-Hrs)

Public Relations-This four hour class discusses how private security interacts with the public – in other words, "Public Relations" – and is broken into six "modules" with a quiz at the end of each to see if you have understood the concepts presented. There is a ten question final exam, which includes an interactive activity, after the sixth module. The first module has a brief "Introduction to Private Security" in America, and how it differs from "law enforcement." The second module discusses the "Ethics" that should be part of every security officer's life. The third module provides an understanding of "Professionalism" as it applies to private security officers. The fourth module, "Public Relations," discusses how the security officer's ability to interact with their client, law enforcement, and the public at large affects their performance and their company's image. The fifth module discusses "Crisis Management" – what constitutes a crisis, and the security control measures available for managing crises. The sixth and final module discusses how "Substance Abuse" affects individuals as well as the workplace itself.

Communication and its Importance-This four hour class discusses the importance of effective communication and communications systems, and is broken into four "modules" with a quiz at the end of each to see if you have understood the concepts presented. There is a ten question final exam, which includes an interactive activity, after the fourth module. The first module will provide you with an understanding of what constitutes "Effective Communication." The second module will discuss why good "Interpersonal Communication" skills are necessary in today's workplace – within the security organization itself ("internal"), between the security officer and the client ("external"), and with "third parties" (for example, emergency responders). The third module will discuss the different kinds of "Communications Systems" and the proper use of each. The fourth module will provide you with a basic understanding of what constitutes "Harassment and Discrimination" in today's culturally diverse workplace.